CONSULT STEVEN WARREN AND ASSOCIATES TERMS AND CONDITIONS
These terms and conditions relate to all website and related content, products supplied and/or services delivered by Steven Warren and his associates.
Steven Warren owns the intellectual property rights on the website and material on the website (unless otherwise stated in references). All our intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website providing that you do not republish material from this website or reproduce or store material from this website without Steven Warren's permission. If you are a charity or support group or individual with similar aims to Steven Warren and his associates, we will normally grant permission when asked.
One-to-One Programmes and Sessions
For the purposes of these terms and conditions, sessions and therapy refers to any one-to-one session offered by Steven Warren (including by a Steven Warren associate) and which includes any sessions for personal transformation provided in workshops, seminars and related programmes.
Before Steven Warren can begin working with you therapeutically, it is important that you understand and agree to certain conditions. You must understand that:
- Sessions and therapy with Steven Warren in NO WAY replaces a diagnosis, treatment or advice from or prescribed by a medical doctor or a psychiatrist.
The results of your therapy session or sessions with Steven Warren are dependent on your communication with your unconscious mind, for which you are 100% responsible and which Steven Warren or one of his associates is only able to facilitate.
The results of the energy work or therapy processes are dependent upon you following the instructions that you are guided through the processes of and any other service that I or a colleague provide.
The long term results of your sessions with Steven Warren or one of his associates are dependent upon you completing ALL homework or tasking you are given and on you focusing on what you want, rather than what you dont want and on your taking any necessary action. Steven Warren cannot guarantee results of therapies if you do not do ALL the homework or tasking given.
Steven Warren or one of his associates can only assist you in resolving problems that you raise and cannot be expected to resolve problems you do not raise.
Shortly after you book your one-to-one session, I will start reviewing and preparing for the work you do together. This time is included in your full fee. Once Steven Warren or one of his associates has begun the work for your session there can be NO refund for a cancelled session or programme.
Workshops, Training Programmes and Courses
These terms and conditions apply equally in relation to your attendance on one or several Steven Warren workshops, training courses and / or personal transformation programmes.
Therapy One-to-One Sessions
When you enroll on one of my or my colleagues sessions, workshop or seminar programmes, you will be informed of the full amount due for the programme or service or the applicable hourly rate together with an estimation of the required time for the session. We will do our best to communicate this to you at the time of booking.
Payment is due when you book your one-to-one session. In the case of therapy sessions of shorter than 2 hours, then you are required to make FULL payment at the time of booking, irrespective of the date upon which your therapy session is to take place.
For programmes that are delivered over a longer period which include tasking, the provision of other material, email and/or telephone support, then payment for the pre-tasking or the full service (to be decided by Steven Warren and his colleagues in its sole discretion) will be required at the time of booking.
In accordance with our general terms once a one-to-one session has been booked by you and the required seven day cooling off period has passed and the person offering your session(s) has begun preparation work for your session or sessions then no refund can be offered. Preparation for your session or sessions includes telephone calls with you prior to the session or sessions; the assignment of preparatory work and/or the assessment of any preparatory work or pre-session questionnaires.
Workshops, Training Programmes and Courses
By purchasing a programme with Steven Warren or one of his colleagues online you authorise us to charge your credit card as payment for your membership in the programme. You agree that you are responsible for full payment of fees for the entire course of the programme, regardless of whether you actually attend or complete the programme, and regardless of whether you have selected a lump sum or monthly payment plan.
You agree that, if for any reason, you choose to remove or cancel yourself out of the programme after the guarantee period has closed and prior to the end date of your payment commitment period you are obligated to pay, or continue paying, any outstanding balance(s) for the entire period.
To further clarify, no refunds will be issued beyond the deadline stated in the programme guarantee and all scheduled payments must be made on a timely basis whether you complete the programme or not.
In regard to training programmes order to receive your certification you must attend all days of the live training or workshop along with online support.
Should you be unable to attend any of the live training for any reason it may be possible to transfer to a future workshop. Transfers to future workshops are at the discretion of Steven Warren and his associates and may incur a charge of up to 100% of the cost of the training. You must inform Steven Warren or one of his associates in writing as early as possible if you are unable to attend any of the scheduled workshop times.
The cost of the deposit and monthly installments and dates due will be explained at the time of booking.
Once all / any cooling off, or trial periods are over, the full amount is due according to the payment plan or full payment. In other words you will continue to make all payments owing in a timely manner. No exceptions to this are made.
Generally speaking, after the expiration of any cooling off or guarantee period, cancellations are not permitted for workshops and training courses or group programmes with Steven Warren or one of his colleagues. In the event that you decide to withdraw following attendance at one or more of the workshops then no refund is due.
If you default on regular payments via your payment plan the full amount is due.
You may be asked to sign a contract to confirm your payment plan and your agreement to these terms. Participating in the programme is taken as your agreement to these terms even in the absence of a signed contract.
General Payment Terms
Steven Warren and his colleagues accepts payment by credit card, cash, bank transfer, cheques and direct debit. Payments made on receipt of an invoice are due on the date stated on the invoice.
Steven Warren and his associates accept installment payments by special arrangement. Installment payments require the authorisation by Steven Warren or one of his associates and must be paid for by direct debit from a UK bank account or by a debit from a credit card. For those outside of the UK then a payment plan will be discussed and international charges included in the overall final payment. Steven Warren or on of his associates reserves the right to charge a higher rate for payment plans. This fee is to cover the significant cost to Steven Warren or one of his associates in the administration of payment plans.
Steven Warren or one of his associates may require that where payment is being made via a payment plan a deposit is required, usually 25% of the total fee due (excluding any administration fee charged by Steven Warren or one of his associates). Payments to Steven Warren or one of his associates may continue after you have completed your programme, until such time as Steven Warren or one of his associates has received the full amount due for the programme plus any applicable administration fee.
In the event that agreement is reached whereby Steven Warren or one of his associates agrees to accept a payment plan from you then Steven Warren or one of his associates will notify you of the cost of the monthly installments in advance of the first payment being taken from you by Steven Warren or one of his associates.
In the unlikely event that you are dissatisfied with the services and/or products supplied to you by Steven Warren or one of his associates then you may request the return of your fees under the conditions of guarantee below:
You must contact Steven Warren or one of his associates in writing stating that you are dissatisfied with the services and/or products supplied and making it clear the precise items you are dissatisfied with. We will then begin the grievance procedure that is available to you on request.
Any complaints must be received by Steven Warren or one of his associates no more than 30 days following the date of your session, course or your receipt of any products supplied to you.
You are required to demonstrate that you have made an honest and clear attempt at all exercises.
You must return any and all course materials supplied to you by Steven Warren or one of his associates, including any workbooks, files, CDs and all other materials. Materials must be returned unused and in pristine condition.
You may not receive a refund once you have sent material for written feedback or received one to one sessions.
If you have received a personality profile as part of your course or as a standalone purchase you may not receive a refund once you have completed this and received feedback or any accompanying written work.
If you are dissatisfied with tutor feedback or session content please contact us stating your complaint clearly. We will then begin the grievance procedure which is available on request.
Any individual session, workshop or training course may bring up emotional issues and related health issues. The teaching, training and one-to-one session(s) provided are in no way intended to substitute medical or psychiatric recommendations or prescriptions.
Trainings, teaching and one-to-one sessions provided by Steven Warren or one of his associates are intended for people whom are generally well, emotional issues may arise and this is generally the intent of the work. However, Steven Warren or one of his associates may refer a client to alternative sources for help in certain circumstances and this may include medical assistance, or other treatment. Steven Warren or one of his associates reserves the right to remove any client or cease any therapeutic treatment in circumstances where Steven Warren or one of his associates deems it appropriate. These circumstances may include: preventing loss of life, preventing damage or harm to third parties or property.
Steven Warren or one of his associates reserves the right to substitute a therapist or facilitator with another of similar experience and training levels.
Steven Warren or one of his associates reserves the right, at all times, to make changes to course materials.
Steven Warren or one of his associates reserves the right to alter its fees as it sees fit. However, once you have confirmed a booking for a session, workshop or training course, the price you have confirmed at is the price for that session or training.
For all Steven Warren or one of his associates training programmes and resources provided online, it is your responsibility to ensure that you have adequate, up-to-date, basic computer hardware and software to access these resources. Steven Warren or one of his associates cannot take responsibility either for your equipment or for your personal level of technical expertise. We do not provide training to teach the basic computer skills you need to access and use our online materials. An inability to access our online resources due to unsuitable computer equipment or lack of basic skills to operate your computer does not qualify you for a refund.
If you would like to review or change the details you have supplied to us, please contact us in writing (by email is acceptable) to notify us of the changes you wish to make.
All materials and information are protected by the intellectual property laws of the United Kingdom to the greatest extent provided under the law. You are not permitted to distribute, copy or in any way share your materials, other than in ways that are expressly permitted by Steven Warren or one of his associates. Any materials supplied to you are for your private use only.
Steven Warren or one of his associates will use their reasonable endeavours to carry out these terms as agreed but is not liable for loss (whether direct or consequential) suffered by a client in the event that Steven Warren or one of his associates is unable to complete the work as a result of matters that are not the fault of Steven Warren or one of his associates (which may include strikes, illness, labour disputes, accident or breakdown of vehicles).
These terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England.